As retailers navigate the new normal, Jumbo Electronics, is leading the way to support customers who prefer social distancing, and the retailer has deployed the innovative Curbside service. Online buyers on www.jumbo.ae can choose to pick up their orders using the Curbside Collect service, while those who want to give products for repairs can choose the Curbside Drop-Off service too.
The Curbside services were initially rolled out on a trial basis to support health and safety guidelines during the lockdown. On the back of overwhelmingly positive customer feedback, Jumbo has now made the service a permanent feature of its e-commerce offerings. To incentivise social distancing, customers are currently eligible for a 60 per cent discount on fees for the Curbside Collect and Curbside Drop-Off services.
Customers can select this option easily by either choosing the Curbside Collect option when they place an order online at www.jumbo.ae. Customers who would like to drop off a product for repair can book an appointment on the phone at 800(JUMBO), or schedule one on the website.
One of the first few retailers in the world to offer the Curbside Collect & Drop-Off Service, Jumbo made the retail experience truly personalized. For a nominal fee, the product would be collected or delivered at the customer’s convenience in the safety of their car in the parking. Only one Jumbo representative will come to meet the customer, thus supporting the government’s guidelines on social distancing.
Available at all operating Jumbo stores, Curbside Collect can also be used to drop off products for repairs or service. Jumbo’s service division repairs products purchased from any retailer – including in-warranty & out of warranty products.
For product repairs, customers can also choose the Collection & Delivery service – to have the product picked up from their location and dropped back once the repairs are completed.
