Jumbo Serve, part of the Jumbo Group, has announced the opening of a brand-new service centre in Al Barsha, Dubai. This strategic expansion aims to fill the rising demand for authorized service centres for electronic devices and ensure customers have access to trusted repair services with genuine parts and qualified technicians.
As a major advocate for urging customers to choose trusted service centres, Jumbo Serve ensures the use of genuine parts and certified technicians for device repairs. This new facility is designed to provide convenient access to high-quality service in a residential area, making it easier for local residents to connect directly with Jumbo Serve in a timely manner.
Commenting on the occasion, Vikas Chadha, CEO of Jumbo Electronics Ltd said: “Our expansion into Al Barsha signifies a major shift for Jumbo Serve from its traditional B2B focus to a more customer centric B2C approach that will elevate the service experience and set new benchmarks in the technology sector. This new centre enables customers to directly access services without the need for intermediaries, thereby enhancing the overall customer experience. Moreover, Jumbo Serve is dedicated to broadening its service offerings to include IoT products like smartwatches, car key programming, and remote safes, positioning itself as a comprehensive one-stop shop for all electronic device repairs. I am confident this service center will become an integral part of the Jumbo Group’s journey into an exciting future.”
The company is also at the forefront of ensuring that 75% of retail store services are completed the same day or the next day, providing a swift and efficient turnaround for its patrons. Moreover, Jumbo Serve offers premium delivery and installation services, including out-of-warranty repairs with a 90-day warranty at competitive prices for IR dealers and customers.
As one of the leading service providers in the UAE, Jumbo Serve offers a wide range of aftermarket services for consumer electronics, home appliances, mobility products, and IT equipment, including flat TV panels, PlayStation, DSLRs, professional cameras, projectors, recorders, laptops, desktops, tablets, mobile phones, air conditioners and washing machines.
The new Barsha centre is a key element in Jumbo Serve’s broader strategy to expand quality services while maintaining price competitiveness and high service standards.
